What's costing you money right now.
Phone rings while every tech has their head under a hood — callers get voicemail and try the next shop
$1,800/mo in leads that called once and never came backApproved repair orders sitting in the system — customers forgot and went somewhere else
$600 avg lost repair order per missed follow-upYour shop doesn't show up for "auto repair near me" — the chain down the road owns the search results
$1,500/mo in organic leads going to Jiffy Lube and MeinekeGreat work but only 28 Google reviews — the chain has 340 and wins the trust battle automatically
New customers choose based on review count before qualityParts ordering based on gut feel — rush orders eat margins and stockouts lose jobs
$5k+/yr in rush shipping and missed repair opportunitiesNo idea which marketing actually brings customers who return — flyers? Google? word of mouth?
$1,200/mo in marketing with no way to measure ROIEvery gap closed. Every opportunity captured.
Front Office handles the day-to-day — calls, leads, marketing, SEO, reviews, and follow-up. Click each to see how it works for auto services specifically.
AI Voice Reception — Quotes and Bookings From Every Call
"How much for an oil change on a 2019 Camry?" Your AI receptionist pulls your pricing, gives the quote, and books the appointment — in 45 seconds flat. Your techs stay in the bay. Your phones stay answered. Every call handled, even during the Monday morning rush.
Front Office runs the operation. Gus.IQ runs the strategy.
While Front Office handles your calls, leads, marketing, and SEO — Gus.IQ connects to your financials, inventory, and operations data to answer the bigger questions. Your CMO, COO, and CRO in one AI advisor.
Diagnostics are your highest margin at 72% but only 15% of revenue. Brake jobs are 38% margin at 28% of revenue. A "free diagnostic with any repair" offer drives the high-margin entry point and increases average ticket by 22%. You'd net an extra $3,400/mo.
Your "brake repair Austin" ranking jumped from #8 to #4 after last month's content push. Two more service pages could push you to the top 3. Drafts ready — also, your competitor's Google rating just dropped to 3.6 after a bad week of reviews.
Brake pad inventory at 5 units — you average 23/month. Plus 7 approved repair orders totaling $8,400 haven't been scheduled. Order parts by Thursday and trigger follow-ups on those open ROs before the weekend.
34 customers are past their oil change interval with no appointment. Automated "time for service" campaign launched. Last quarter this brought back 22 of 38 lapsed customers — that's $4,200 in revenue from one sequence.
Same business. RevGem running.
| BEFORE | WITH REVGEM | |
|---|---|---|
| Google Ranking | Page 2-3 for services | Top 5 for 10 service terms |
| Monthly Revenue | $52k | $78k (+50%) |
| Customer Retention Rate | 40% | 72% |
| Google Reviews | 28 reviews | 180+ reviews |
| Phone Time/Day (staff) | 3-4 hours | 30 minutes |